Aberdeenshire Council has changed the way it records feedback in a bid to make it easier than ever for residents to have their say.
As part of the initial ‘Have Your Say’ rollout, employees in pilot areas are being equipped with quick-reference feedback cards so residents can lodge compliments, comments and complaints via a simple online form.
Each item of feedback will be given a unique reference number to allow it to be dealt with appropriately.
The new ‘Have Your Say’ process is one of a number of initiatives being developed as part of the council’s ‘Improving the Customer Experience’ (iCE) project.
The project works with teams from across the council, providing them with support and resources to help build on the local authority’s commitment to be the best.
Feedback cards and posters are available from Aberdeenshire Council’s six area offices, and at the Westhill, Huntly, Turriff and Ellon service points. If initial moves are succesful the scheme will roll out to the rest of the Shire in due course.
More information on the Have Your Say process, and the feedback form itself, can be found at “http://www.aberdeenshire.gov.uk/haveyoursay” www.aberdeenshire.gov.uk/haveyoursay