Sir Robert Smith, MP, has welcomed a UK-wide ‘statement of principles for parcel deliveries’ following his Fairer Delivery Charges campaign.
The initiative hopes to ensure that consumers in rural and remote areas get a fairer deal when shopping online.
The statement of principles follows Sir Robert’s Fairer Delivery Charges campaign and his Private Members Bill- the Delivery Surcharges (Transparency for Consumers). During the debate on the Bill the Consumer Affairs Minister, Jo Swinson MP, agreed to hold a delivery charges summit.
Sir Robert met with industry representatives at that summit last November and an agreement was made that Citizens Advice and the British Retail Consortium would develop new guidelines- leading to today’s announcement.
Nicola Eddie, from Tullynessle has had experience with these excess charges after ordering a sofa online from Groupon and being told that her adress was not part of mainland UK.
She said: “I got a phone call telling me they needed extra payment for delivery as we live in the highlands I kindly pointed out I live in mainland Scotland, which, in my understanding was part of the UK for now... They said they would have to speak to head office as it would cost them so much to deliver”
Sir Robert said: “Unfair delivery charges can cause financial difficulties for individuals and businesses, as well as causing a great deal of frustration when time is wasted because a delivery surcharge has not been made clear at the beginning.
“I am pleased that my campaign and Bill have led to greater transparency for people in rural and remote areas when shopping online.”
For more see: www.gov.uk/government/publications/parcel-deliveries-best-practice-guide